Visualizing the World of Sales Technology
While sealing the deal is always the ultimate goal, salespeople actually spend the majority of their time on other tasks like generating and nurturing prospects, following up with customers, and finding new sales opportunities. For this reason, nearly three-quarters of sales professionals rely on technology to do those less glamorous tasks faster and more efficiently.
Artificial Intelligence in Sales
Globally, 40% of salespeople use or are implementing AI technology into their workflows to automate or streamline sales.
AI-based sales technology helps to:
- Identify the best leads to target using past customer data
- Improve the quantity and quality of leads
- Increase omnichannel customer engagement
- Personalize customer information in real-time
- Automate sales tasks such as contact information data entry
Using AI tools could mean the difference between closing a deal or losing a prospect.
Growth of Sales Technologies and Tools
Account and Opportunity Planning
Refined data from past and existing customers offer valuable insights on which future prospects to target. Using these insights and other key data (company lists), sales intelligence tools can create custom search criteria to narrow down the best leads to approach.
Sales Methodology/Workflow
Customer relationship management (CRM) is now the fastest-growing software sector in the world. The CRM market is expected to double from $40 billion in 2019 to $80 billion by 2025.
Content Management
In this information-rich age, companies are expected to keep customer information secure. Content Management Software (CMS) such as Confluence or Paperflite allows sales teams to instantly organize, collaborate on, and distribute internal documents and resources with one another to maintain up-to-date files.
Prospect Engagement Management
Customers want products and services tailored to their specific needs and desires. Many companies using a series of personalized emails to welcome or re-engage online customers found they could close 75% more in sales.
Online Training and Coaching Delivery
With new technologies, more nuanced client data, and shifting public perceptions of brands, top salespeople are seeking out efficient methods to maintain their skills. This helps them to better connect with prospects and manage sales pipelines.
Technology in the Sales Workflow
Top sales professionals have weighed in—sales technology platforms and tools are invaluable to their success. An overwhelming majority of salespeople use these tools every day:
- 98% use sales intelligence solutions that provide insight and automation.
- 94% use collaboration tools to keep their finger on the pulse of sales activities.
- 92% use email tracking tools to track campaigns and conversions.
Fuente:https://bit.ly/2LNA6y7
